We're listening and we're here to help! Keep the questions coming.
Comment below if you have any questions or comments about the new platform. We're trying to fix issues as quickly as possible. Thank you for flagging all of your issues so far and thank you for your patience as we learn and grow together.
lucybojangles
How long does it take for your profile to not be “under review”?
HirizaKyo
I have the same question. It’s been 24 hours and kinda worried.
Chesster
I hope your profile picture is appropriate.
If you’re having a problem email Team U here at this email community@getunderlined.com
I’ve gotten faster replies from them at the email there than this place.
DonnieTheFu2
I want to delete my account, but when I got to the page to do it, there is not button to delete. Username is DonnieTheFu2. Please delete my account for me if possible. Thank you.
sofiapierce3
Hey, wouldn’t it be cool if we could have fanpage you can make wall posts on? And what if you could see who and how many are following you?
TeamU
Hi @sofiapierce3! Thanks for your idea! Tell us more about it!
sofiapierce3
Like you know on some websites you can have fanpage, and they say that so many people are following you, and you send us a notification when and who starts following… something like that!
luvbooks4evr
I would love that! It would make me feel maybe a little bit better. At least then I know if people even realise that I exist.
Beautiful_mystery
How can I add my Snap so people can add me?
unikyky25
If you go on your profile and click on the first Edit button, there’s a whole list of Social Media sites you can connect to. Not sure if Snap is there but you could check!
TeamU
Hi @Beautiful_mystery! Snap is an option on your profile!
Liv_Brown
Hey team U! I haven’t been able to edit my profile and put my favorites and interests on there, whenever I try to click on the edit icon it just refreshes the page to where I was. I don’t know if it’s just my computer, if it’s something with the website, or if it’s because I’m still under review, and I can’t access it during the review. I’ve been reviewed for a few months now I’m just curious as to when they are usually done with it. Thank you! I’m super glad to be apart of this website!
CollisionOfFates
Having this same problem!
CJtheReader
Ditto!
Chesster
If you’re having a problem email Team U here at this email community@getunderlined.com
unikyky25
Yeah I can’t edit either!
luvbooks4evr
How will we know if there is a new writing competition or challenge? Where will it be shown? Thanks
georgiaaislinn
Hi Underlined, am I able to delete my writing from this site? Thank you
CollisionOfFates
Hi! Just a member helping out. 🙂
You can delete it by clicking the pencil on one of your pieces of writing and clicking the blue ‘DELETE’ button from there. 🙂 Be careful, though; you may want to have your writing on another place such as Google Docs or Microsoft Word, because once you delete it off of Underlined, you can’t get it back!
Hope this is helpful!
-COF
TeamU
Thanks, @CollisionofFates!
@georgiaaislinn Let us know if you have any trouble!
CollisionOfFates
No problemo! 😀
Crazycatlady99
How do we change our profile picture!
CollisionOfFates
Hello! Scroll over your username. If you go to your Profile or Dashboard, your current profile will appear. Click the little pencil thing in the upper righthand corner. You can search Google for an image you like, download it, and then upload it as your profile from there! 🙂
CJtheReader
I spent hours rewriting a chapter only to have it disappear when I updated my story!
TeamU
Hi @ CJtheReader! Oh no! So sorry for the inconvenience. We’d love to hear more information. Can you email us to let us know what happened in more detail? We’ll flag this for our developers!
CJtheReader
I can’t edit the part of my profile for “favorites”. Also, the site loads incredibly slowly if you’re publishing your writing or posting a comment. Can you please fix this? Thanks!
unikyky25
Got the same problem!!!
CollisionOfFates
Same here!