Questions For Team U!

We're listening and we're here to help! Keep the questions coming.

Comment below if you have any questions or comments about the new platform. We're trying to fix issues as quickly as possible. Thank you for flagging all of your issues so far and thank you for your patience as we learn and grow together.

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  1. lucybojangles

    How long does it take for your profile to not be “under review”?

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    Reply 2 Replies Oct 10, 2019
    1. HirizaKyo

      I have the same question. It’s been 24 hours and kinda worried.

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      Reply 0 Replies Oct 10, 2019
    2. Chesster

      I hope your profile picture is appropriate.

      If you’re having a problem email Team U here at this email community@getunderlined.com

      I’ve gotten faster replies from them at the email there than this place.

      Please complete the required fields.



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      Reply 0 Replies Oct 10, 2019
  2. DonnieTheFu2

    I want to delete my account, but when I got to the page to do it, there is not button to delete. Username is DonnieTheFu2. Please delete my account for me if possible. Thank you.

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    Reply 0 Replies Oct 10, 2019
  3. sofiapierce3

    Hey, wouldn’t it be cool if we could have fanpage you can make wall posts on? And what if you could see who and how many are following you?

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    Reply 1 Reply Sep 9, 2019
    1. TeamU

      Hi @sofiapierce3! Thanks for your idea! Tell us more about it!

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      Reply 1 Reply Oct 10, 2019
      1. sofiapierce3

        Like you know on some websites you can have fanpage, and they say that so many people are following you, and you send us a notification when and who starts following… something like that!

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        Reply 1 Reply Oct 10, 2019
        1. luvbooks4evr

          I would love that! It would make me feel maybe a little bit better. At least then I know if people even realise that I exist.

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          Reply 0 Replies Oct 10, 2019
  4. Beautiful_mystery

    How can I add my Snap so people can add me?

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    Reply 2 Replies Sep 9, 2019
    1. unikyky25

      If you go on your profile and click on the first Edit button, there’s a whole list of Social Media sites you can connect to. Not sure if Snap is there but you could check!

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      Reply 0 Replies Sep 9, 2019
    2. TeamU

      Hi @Beautiful_mystery! Snap is an option on your profile!

      Please complete the required fields.



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      Reply 0 Replies Oct 10, 2019
  5. Liv_Brown

    Hey team U! I haven’t been able to edit my profile and put my favorites and interests on there, whenever I try to click on the edit icon it just refreshes the page to where I was. I don’t know if it’s just my computer, if it’s something with the website, or if it’s because I’m still under review, and I can’t access it during the review. I’ve been reviewed for a few months now I’m just curious as to when they are usually done with it. Thank you! I’m super glad to be apart of this website!

    Please complete the required fields.



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    Reply 3 Replies Jul 7, 2019
    1. CollisionOfFates

      Having this same problem!

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      Reply 1 Reply Jul 7, 2019
      1. CJtheReader

        Ditto!

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        Reply 0 Replies Jul 7, 2019
    2. Chesster

      If you’re having a problem email Team U here at this email community@getunderlined.com

      Please complete the required fields.



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      Reply 0 Replies Sep 9, 2019
    3. unikyky25

      Yeah I can’t edit either!

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      Reply 0 Replies Sep 9, 2019
  6. luvbooks4evr

    How will we know if there is a new writing competition or challenge? Where will it be shown? Thanks

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    Reply 0 Replies Jul 7, 2019
  7. georgiaaislinn

    Hi Underlined, am I able to delete my writing from this site? Thank you

    Please complete the required fields.



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    Reply 1 Reply Jul 7, 2019
    1. CollisionOfFates

      Hi! Just a member helping out. 🙂
      You can delete it by clicking the pencil on one of your pieces of writing and clicking the blue ‘DELETE’ button from there. 🙂 Be careful, though; you may want to have your writing on another place such as Google Docs or Microsoft Word, because once you delete it off of Underlined, you can’t get it back!
      Hope this is helpful!
      -COF

      Please complete the required fields.



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      Reply 1 Reply Jul 7, 2019
      1. TeamU

        Thanks, @CollisionofFates!

        @georgiaaislinn Let us know if you have any trouble!

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        Reply 1 Reply Jul 7, 2019
        1. CollisionOfFates

          No problemo! 😀

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          Reply 0 Replies Jul 7, 2019
  8. Crazycatlady99

    How do we change our profile picture!

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    Reply 1 Reply Jul 7, 2019
    1. CollisionOfFates

      Hello! Scroll over your username. If you go to your Profile or Dashboard, your current profile will appear. Click the little pencil thing in the upper righthand corner. You can search Google for an image you like, download it, and then upload it as your profile from there! 🙂

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      Reply 0 Replies Jul 7, 2019
  9. CJtheReader

    I spent hours rewriting a chapter only to have it disappear when I updated my story!

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    Reply 1 Reply Jun 6, 2019
    1. TeamU

      Hi @ CJtheReader! Oh no! So sorry for the inconvenience. We’d love to hear more information. Can you email us to let us know what happened in more detail? We’ll flag this for our developers!

      Please complete the required fields.



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      Reply 0 Replies Jul 7, 2019
  10. CJtheReader

    I can’t edit the part of my profile for “favorites”. Also, the site loads incredibly slowly if you’re publishing your writing or posting a comment. Can you please fix this? Thanks!

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    Reply 2 Replies Jun 6, 2019
    1. unikyky25

      Got the same problem!!!

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      Reply 0 Replies Jun 6, 2019
    2. CollisionOfFates

      Same here!

      Please complete the required fields.



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      Reply 0 Replies Jul 7, 2019