About The Author
MARY MITCHELL, the author of The Complete Idiot's Guide® to Business Etiquette; Dear Ms. Demeanor; The Young Person’s Etiquette Guide; and The First Five Minutes: How to Make a Great First Impression in Any Business Situation, is the founder of Uncommon Courtesies, a consulting firm that helps corporations and individuals hone their personal interaction skills. She is also president of The Mitchell Organization, a training and consulting company. Her column, “Dear Ms. Demeanor,” is nationally syndicated. She lives in Philadelphia.
