Questions For Team U!

We're listening and we're here to help! Keep the questions coming.

Comment below if you have any questions or comments about the new platform. We're trying to fix issues as quickly as possible. Thank you for flagging all of your issues so far and thank you for your patience as we learn and grow together.

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  1. jcarrolyn

    Hi, my works are all original. I also use Wattpad. Why are my stories under review?

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    Reply 1 Reply Aug 8, 2018
    1. TeamU

      Hi @jcarrolyn! It looks like you were caught in our spam filter accidentally. You should be all set now but please let us know if there are any specific stories that are still being marked as “under review.” Thanks!

      Please complete the required fields.



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      Reply 0 Replies Aug 8, 2018
  2. WonderLines_

    Hi! My creation, “Confession to Humanity” is under review… Why? It is an original work…

    Please complete the required fields.



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    Reply 1 Reply Aug 8, 2018
    1. TeamU

      Hi WonderLines! It looks like this story accidentally got caught in our new spam filter. We’re released it as a draft and you can publish it when you’re ready! Sorry about that and thanks for letting us know!

      Please complete the required fields.



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      Reply 0 Replies Aug 8, 2018
  3. abbyisnotok

    Team U, I just made an Underlined account yesterday, and I immediately tried to publish a couple chapters of a book called “Celestial”. It is my original work. But it says my whole account is under review? Including my book. My profile picture is even my art, so I’m very confused what I did to trigger this “under review”

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    Reply 1 Reply Jul 7, 2018
    1. TeamU

      Hi @abbyisnotok! Welcome to the Team! It looks like you got caught in our spam filter by accident. You should be all set now! Let us know if you have any more trouble. Thanks!

      Please complete the required fields.



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      Reply 0 Replies Aug 8, 2018
  4. Chesster

    Team U why is my story, “Is Underlined Better Than Figment?” under review?

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    Reply 1 Reply Jul 7, 2018
    1. TeamU

      Hi there! Sorry about that! We just implemented a new system to help kill the Spam and yours was marked in its’ first sweep. We’ve restored your writing to published.

      Please complete the required fields.



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      Reply 1 Reply Jul 7, 2018
      1. Chesster

        Okay, thanks! I was worried wondering if I did something wrong.

        Please complete the required fields.



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        Reply 0 Replies Jul 7, 2018
  5. MCKapo

    When using Chrome, it takes ages for the site to load.
    I know, first world problems, but there is a significant delay, and it’s really frustrating.

    Please complete the required fields.



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    Reply 2 Replies Jul 7, 2018
    1. Chesster

      I was just having that problem.

      Please complete the required fields.



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      Reply 0 Replies Jul 7, 2018
    2. TeamU

      We are working on it! We know how frustrating it can be when a site takes awhile to load.

      Please complete the required fields.



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      Reply 0 Replies Jul 7, 2018
  6. Flying_Fox

    Hello,
    I’ve been encountering an issue lately while writing my book. Every time I put in the fourth part/chapter when I update it, it deletes the whole chapter except for the title. does anyone know how to fix this issue.

    Please complete the required fields.



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    Reply 1 Reply Jun 6, 2018
    1. TeamU

      Hi there! Would be able to tell us what browser and what version of the browser you’re using is?

      Please complete the required fields.



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      Reply 2 Replies Jun 6, 2018
      1. Flying_Fox

        I am currently using Firefox, but I’ve used website on IOS Safari as well and it did the same thing. The version for Firefox is 61.0 and is up to date. I’ll try it out on chrome as well.

        Please complete the required fields.



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        Reply 0 Replies Jun 6, 2018
      2. Flying_Fox

        no it is not working on Chrome either. Which is version 67.0.3396.99 and up to date.

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        Reply 1 Reply Jun 6, 2018
        1. TeamU

          Thanks so much for the details; we will look into it and get back to you shortly!

          Please complete the required fields.



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          Reply 1 Reply Jun 6, 2018
          1. Flying_Fox

            I shortened the chapter and, strangely, it worked. I don’t understand it, but it did. It can’t be come sort of word limit, because I have longer chapters and work perfectly, so I’m not sure why it was having these issues.

            Please complete the required fields.



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  7. haleyzcomett

    At the risk of sounding old, what IS getunderlined.com? what is your mission and goal for this website? I see you are attached to Penguin Random house, but other than that, I cant find any online reviews of the site. A beginners guide on how to navigate your site would be nice.

    Please complete the required fields.



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    Reply 1 Reply Jun 6, 2018
    1. TeamU

      Hey there! Underlined is your online home for all things reading and writing! We’re a community that’s here to share stories, as well as book recommendations, quizzes, videos, and more! If you want to know more about the writing community and how you can get started, don’t miss our Everything You Need to Know About the Underlined Community post: https://www.getunderlined.com/create/everything-you-need-to-know-about-the-underlined-community/

      Please complete the required fields.



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      Reply 0 Replies Jun 6, 2018
  8. MCKapo

    This create section is seriously dead….
    When will you guys make more updates?
    And possibly promote so we can get more writers and have a huge community like figment had?

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  9. TEFlash

    I’m not sure if this is my fault or not, but today I tried to open my story and discovered that all of my chapters – like ALL of them – that I had edited and polished specifically for this site were…deleted. I checked my other story, and what I had written was still there and not messed with. But I’m kind of confused as to how this happened. It may be the fact that when trying to upload my new chapter yesterday night, the site wouldn’t load it in, so I tried refreshing and refreshing, and eventually I said I’d try again in the morning. Is there something wrong, or is it just my fault? Did I mess up my story file? Or, I guess, more importantly, can the writing that was there before be recovered?

    Please complete the required fields.



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    Reply 2 Replies Jun 6, 2018
    1. TeamU

      Hi there! Thanks so much for reaching out; we are finding out more information and will be in touch shortly!

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      Reply 0 Replies Jun 6, 2018
    2. TeamU

      Hi again! Unfortunately, if you weren’t able to save the draft then your work was never saved and cannot be recovered. We are looking into performance updates to the site to make it load faster.

      Please complete the required fields.



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      Reply 1 Reply Jun 6, 2018
      1. TEFlash

        Ah, alright. Thanks for looking into it. It’s not a huge deal, my story is also saved somewhere else just in case. I appreciate the effort!

        Please complete the required fields.



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  10. Chesster

    Team U how big is the actual team? I’m curious how many people do you have working on Underlined?

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    Reply 1 Reply Jun 6, 2018
    1. TeamU

      Hey there! We are a handful of people working on Underlined!

      Please complete the required fields.



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      Reply 0 Replies Jun 6, 2018