Questions For Team U!

We're listening and we're here to help! Keep the questions coming.

Comment below if you have any questions or comments about the new platform. We're trying to fix issues as quickly as possible. Thank you for flagging all of your issues so far and thank you for your patience as we learn and grow together.

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  1. MCKapo

    When using Chrome, it takes ages for the site to load.
    I know, first world problems, but there is a significant delay, and it’s really frustrating.

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    Reply 2 Replies Jul 7, 2018
    1. Chesster

      I was just having that problem.

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      Reply 0 Replies Jul 7, 2018
    2. TeamU

      We are working on it! We know how frustrating it can be when a site takes awhile to load.

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      Reply 0 Replies Jul 7, 2018
  2. Flying_Fox

    Hello,
    I’ve been encountering an issue lately while writing my book. Every time I put in the fourth part/chapter when I update it, it deletes the whole chapter except for the title. does anyone know how to fix this issue.

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    Reply 1 Reply Jun 6, 2018
    1. TeamU

      Hi there! Would be able to tell us what browser and what version of the browser you’re using is?

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      Reply 2 Replies Jun 6, 2018
      1. Flying_Fox

        I am currently using Firefox, but I’ve used website on IOS Safari as well and it did the same thing. The version for Firefox is 61.0 and is up to date. I’ll try it out on chrome as well.

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        Reply 0 Replies Jun 6, 2018
      2. Flying_Fox

        no it is not working on Chrome either. Which is version 67.0.3396.99 and up to date.

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        Reply 1 Reply Jun 6, 2018
        1. TeamU

          Thanks so much for the details; we will look into it and get back to you shortly!

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          Reply 1 Reply Jun 6, 2018
          1. Flying_Fox

            I shortened the chapter and, strangely, it worked. I don’t understand it, but it did. It can’t be come sort of word limit, because I have longer chapters and work perfectly, so I’m not sure why it was having these issues.

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  3. haleyzcomett

    At the risk of sounding old, what IS getunderlined.com? what is your mission and goal for this website? I see you are attached to Penguin Random house, but other than that, I cant find any online reviews of the site. A beginners guide on how to navigate your site would be nice.

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    Reply 1 Reply Jun 6, 2018
    1. TeamU

      Hey there! Underlined is your online home for all things reading and writing! We’re a community that’s here to share stories, as well as book recommendations, quizzes, videos, and more! If you want to know more about the writing community and how you can get started, don’t miss our Everything You Need to Know About the Underlined Community post: https://www.getunderlined.com/create/everything-you-need-to-know-about-the-underlined-community/

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      Reply 0 Replies Jun 6, 2018
  4. MCKapo

    This create section is seriously dead….
    When will you guys make more updates?
    And possibly promote so we can get more writers and have a huge community like figment had?

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    Reply 0 Replies Jun 6, 2018
  5. TEFlash

    I’m not sure if this is my fault or not, but today I tried to open my story and discovered that all of my chapters – like ALL of them – that I had edited and polished specifically for this site were…deleted. I checked my other story, and what I had written was still there and not messed with. But I’m kind of confused as to how this happened. It may be the fact that when trying to upload my new chapter yesterday night, the site wouldn’t load it in, so I tried refreshing and refreshing, and eventually I said I’d try again in the morning. Is there something wrong, or is it just my fault? Did I mess up my story file? Or, I guess, more importantly, can the writing that was there before be recovered?

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    Reply 2 Replies Jun 6, 2018
    1. TeamU

      Hi there! Thanks so much for reaching out; we are finding out more information and will be in touch shortly!

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      Reply 0 Replies Jun 6, 2018
    2. TeamU

      Hi again! Unfortunately, if you weren’t able to save the draft then your work was never saved and cannot be recovered. We are looking into performance updates to the site to make it load faster.

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      Reply 1 Reply Jun 6, 2018
      1. TEFlash

        Ah, alright. Thanks for looking into it. It’s not a huge deal, my story is also saved somewhere else just in case. I appreciate the effort!

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        Reply 0 Replies Jun 6, 2018
  6. Chesster

    Team U how big is the actual team? I’m curious how many people do you have working on Underlined?

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    Reply 1 Reply Jun 6, 2018
    1. TeamU

      Hey there! We are a handful of people working on Underlined!

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      Reply 0 Replies Jun 6, 2018
  7. NeonaNyx

    Are you going to do more with the spam that keeps popping up? perhaps make it harder for spam accounts/ robots to post or get accounts. I know some sites make people wait 24 hours before posting to prevent spam.

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    Reply 1 Reply May 5, 2018
    1. NeonaNyx

      I know you’re trying, but I’m just a little curious about what you do about it besides delete it.

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      Reply 1 Reply May 5, 2018
      1. TeamU

        Hello there! We know, spam is the worst, and we really wish these bots would leave us alone already!! But in all seriousness, we already have implemented recaptcha to stop the spam and are in the process of implementing another process to stop all the spam. We promise we are working hard to stop the spam. We hate it as much as you do!

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        Reply 0 Replies May 5, 2018
  8. TeamU

    Hi Victoria! Do you mean the kind of thing that Goodreads has where when you click on the book you can see the reviews / stars?

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    Reply 1 Reply May 5, 2018
    1. RoseOfNoonvale

      Sorry to interrupt, but I think she means that underneath the title when it shows the cover of the book, there could be a bar showing number of likes, comments, etc. like there was on Figment.

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      Reply 1 Reply May 5, 2018
      1. TeamU

        Gotcha, thank you for clarifying!

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        Reply 0 Replies May 5, 2018
  9. Lillith

    Hello! Is there anyway to make it possible to organize the library? Like by genre? Or have a “most read” or “most liked” section? It would make it easier to find writings (although I do like how when you read a story, there are suggested stories, so please keep that).

    Also, are forums an option, possibly more like an actual forum, where users can make different topics? It’s kinda hard to make friends on here 🙁

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    Reply 1 Reply May 5, 2018
    1. TeamU

      Hi there–LOVE the dog with a flower crown! Do you mean sorting your own library of writings or others’ writings that you’ve added to a shelf on your profile? While we don’t have forums, you can make a piece of writing specifically for talking to others. Have you checked out our Introduce Yourself discussion: https://www.getunderlined.com/create/introduce-yourselves/ to start talking with other users?

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  10. RoseOfNoonvale

    Hello again, Team U! I don’t want to go back and look, so I don’t know if you already know this or not. But it seems that there is a glitch where, when reading the story, the button for going to the previous chapter will say “CHAPTER [X]:” and then the title of the chapter that you are currently on rather than the previous chapter that aligns with the chapter number.

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    Reply 1 Reply May 5, 2018
    1. TeamU

      Hello! Could you link us an example as well as tell us what browser you’re currently using?

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      Reply 1 Reply May 5, 2018
      1. RoseOfNoonvale

        Thank you for responding! Here’s a link: https://www.getunderlined.com/writings/poetry-book/chapter/4/#chapter This links to “Chapter 4: Prompt: Personify a season.” The two buttons at the bottom say “Chapter 3: Prompt: Personify a season.” and “Chapter 5: Prompt: Use metaphors to describe how you came to Nebraska.”, which is the next chapter. As you can see, it reads “Prompt: Personify a season” for Chapter 3, rather than “Prompt: Write a poem about your hometown, even if you don’t live there anymore”, which is the actual title of Chapter 3. I am currently using the Chrome browser, as no other browsers work on my computer. Thanks for your help!

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        Reply 1 Reply May 5, 2018
        1. TeamU

          Do you know what version of Chrome you’re using? We try to be as specific as possible when we report this!

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          Reply 1 Reply May 5, 2018
          1. RoseOfNoonvale

            The version of Chrome that I’m on is Chrome 65, but I have another computer that also does the glitch. I don’t know which version is on that one.

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