Questions For Team U!

We're listening and we're here to help! Keep the questions coming.

Comment below if you have any questions or comments about the new platform. We're trying to fix issues as quickly as possible. Thank you for flagging all of your issues so far and thank you for your patience as we learn and grow together.

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  1. Dianthus

    At first my story was ‘under review’ and now my profile is ‘under review’? Why is this? I’ve already emailed you and I’m still waiting for a response; my email is a little more specific, but I’m also asking here. Minus the specific part that is stated in my email.

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    Reply 0 Replies Nov 11, 2018
  2. ScholarGypsy

    Hey, was the winner of the end of summer contest ever announced? Just wondering who won.

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    Reply 0 Replies Nov 11, 2018
  3. shkerrington

    Hi, I haven’t been on in a while when I was last on we had more boards like writing advice, cover creation and role-playing what happened to those? Are they gone? Or are you making improvements to them?

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    Reply 1 Reply Nov 11, 2018
    1. TeamU

      Hi! Which of these topics would you most be interesting in seeing on the site? Those pages can still be accessed through search.

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  4. BookLover1002

    Hi! How long does the account review take? I’m new here and just published a simple story and it’s taking quite long. And if I need to cite sources for covers or other things how can I do that?

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    Reply 1 Reply Oct 10, 2018
    1. TeamU

      Are you still under review? If you ever run into any trouble don’t hesitate to email us at community@getunderlined.com.

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      Reply 0 Replies Nov 11, 2018
  5. TeamU

    Yes, you can participate from the UK! We are happy to have you here and look forward to reading your stories. It looks like you accidentally got caught in our spam filter, but you should be all set now.

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    Reply 0 Replies Oct 10, 2018
  6. ARC

    Hello, I hope you know that there are books/ stories being created here which look a lot like spam messages.
    One of them was titled, ‘Call 1844 4444 148 Ledger Phone support number, live support available.’ It is worrying if messages like these are coming through, unless it is indeed a story which I find unlikely. I don’t know how it went though the spam filter.

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    Reply 1 Reply Sep 9, 2018
    1. TeamU

      Thanks for letting us know! The spam filter isn’t perfect but we are continuing to update it so that it catches as many of these as possible.

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      Reply 0 Replies Oct 10, 2018
  7. Purplelily96

    I wish there was a way to have a thing on your profile to send the user a message

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    Reply 0 Replies Sep 9, 2018
  8. AshCat63

    When I go under create to look at the genres, nothing happens when I click the different types. Is it just me or is everyone having this problem?

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    Reply 1 Reply Sep 9, 2018
    1. TeamU

      Hi AshCat63! Thanks for letting us know. What browser are you using? We’ll look into it!

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      Reply 1 Reply Sep 9, 2018
      1. AshCat63

        Hi sorry for the late response. I’ve tried Chrome, Firefox, and Explorer but it does not work on any of them.

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        Reply 1 Reply Sep 9, 2018
        1. TeamU

          Hi AshCat63! You should be able to use the genre filters now. There was a bug! Let us know if you are experiencing any other issues.

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  9. JBParker

    Hi, I’m having yet another problem with this site. My chapter text keeps disappearing at random. All the text on chapter 3, 5, and 6 keep vanishing, so matter how many times I re-write it. I can update it again and again multiple times in a row, but every time I do, the text is just gone again. Using this site is getting too difficult and frustrating.

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    Reply 1 Reply Sep 9, 2018
    1. TeamU

      Thanks for letting us know! Are you getting a message that your story is under review when you try to update it? What browser are you working on? We’ll look into this!

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      Reply 1 Reply Sep 9, 2018
      1. JBParker

        I am using Google Chrome. My story is not under review at this time. It had been previously, almost two months ago both it and my profile got caught in the spam filter and were locked for review, but that was fixed about two weeks ago.
        When I updated chapter 6, that worked fine. But every time I post content in chapter 3 or 5, and click “update”, it will erase all the text and come out blank.

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  10. ARC

    My original figment story is under review and so is my profile. It seems to be happening to a lot of people. Please have it fixed as it is discouraging people from staying members on Underlined. There are many issues that need amending. And, as mentioned before in a comment I made, members and their stories need to be easily accessible. Follower counts, reactions and the ability to make community discussion threads is a must!

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    Reply 1 Reply Sep 9, 2018
    1. TeamU

      Thanks for letting us know @ARC! What is the name of the story? You probably accidentally got caught in our spam filter.

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      Reply 1 Reply Sep 9, 2018
      1. ARC

        Many thanks for your reply. My story is called ‘The Ice Queen’s Daughter (T.A.S.)’. It’s still under review.

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