Questions For Team U!

We're listening and we're here to help! Keep the questions coming.

Comment below if you have any questions or comments about the new platform. We're trying to fix issues as quickly as possible. Thank you for flagging all of your issues so far and thank you for your patience as we learn and grow together.

Comments

Like
Like Love Haha Wow Sad Angry
81
Comment 369 Comments
  1. M-girl

    I just spent probably three hours working on new story that was going AMAZING, I clicked publish, and it logged me out, so I logged back in, clicked writing, and it says that that page doesn’t exist, the same when going to my profile.

    Please complete the required fields.



    Like
    Like Love Haha Wow Sad Angry
    2
    Reply 3 Replies May 5, 2019
    1. ClarissaDaly

      Dude that sucks, I’ve had that happen before on other sites and while this wont bring back your old work I would suggest making a writing email and either emailing your stories to yourself or writing them on google docs and publishing after. Is there a way to see a history on your account? Was it a specific story that had already been published? If so see if there’s any sign of history within it.

      Please complete the required fields.



      Like
      Like Love Haha Wow Sad Angry
      Reply 0 Replies Jun 6, 2019
    2. ClarissaDaly

      Wanted to let you know that I tried to check your profile and it still says it doesnt exist, if you want to write somewhere else until this gets figured out I would suggest writing on wattpad if you want to publish it. I’m starting to get angry at this site.

      Please complete the required fields.



      Like
      Like Love Haha Wow Sad Angry
      Reply 0 Replies Jun 6, 2019
    3. CollisionOfFates

      Yeahh. This can happen. I feel you. What I would definitely suggest doing is, as ClarissaDaly suggested, copying your work onto a Google Doc or Microsoft Word file. Underlined’s still working out the bugs.

      Please complete the required fields.



      Like
      Like Love Haha Wow Sad Angry
      Reply 0 Replies Jul 7, 2019
  2. endya03

    what happens when i subscribe to the nesettler what do i get monthly

    Please complete the required fields.



    Like
    Like Love Haha Wow Sad Angry
    Reply 0 Replies May 5, 2019
  3. unikyky25

    Hey Team U!
    I can’t change any details on my info, and I can’t even access some of the stuff on my profile? What can I do?

    Please complete the required fields.



    Like
    Like Love Haha Wow Sad Angry
    1
    Reply 2 Replies May 5, 2019
    1. CollisionOfFates

      This has been happening to me, too!

      Please complete the required fields.



      Like
      Like Love Haha Wow Sad Angry
      1
      Reply 0 Replies May 5, 2019
    2. Crazycatlady99

      me 2

      Please complete the required fields.



      Like
      Like Love Haha Wow Sad Angry
      Reply 0 Replies Jul 7, 2019
  4. bluecandy

    Hi Team U, I just wanted to ask you how to get rid of my account, nothing’s wrong, I just don’t really have time to use underlined. Thanks!

    Please complete the required fields.



    Like
    Like Love Haha Wow Sad Angry
    Reply 1 Reply Apr 4, 2019
    1. TeamU

      Hi @bluecandy! You can go into your Account Settings to delete your account, but we really hope you will stay! You don’t have to write stories to be a member of Underlined. You can also use the preferences in your profile to get book recommendations, quizzes, and other content delivered to your dashboard based on your interests. Let us know if you have any questions about that!

      Please complete the required fields.



      Like
      Like Love Haha Wow Sad Angry
      Reply 0 Replies Apr 4, 2019
  5. Chesster

    @TeamU I think it’s funny how there is comments like @CollisionOfFates , @Firefoxtale , and @unikyky25 , and so on there were posted in March that you haven’t answered.

    Please complete the required fields.



    Like
    Like Love Haha Wow Sad Angry
    Reply 0 Replies Apr 4, 2019
  6. CollisionOfFates

    Hi Team U!
    Have to say I love this community. One thing: Whenever I try to post a comment, the site becomes very laggy and gives me a hard time. Little things like this have been getting in the way.
    Thank you for your time!!
    -COF

    Please complete the required fields.



    Like
    Like Love Haha Wow Sad Angry
    2
    Reply 1 Reply Mar 3, 2019
    1. TeamU

      Hi @CollisionOfFates,

      Thank YOU for your time! Thanks for flagging these issues. We appreciate your feedback!

      Please complete the required fields.



      Like
      Like Love Haha Wow Sad Angry
      Reply 0 Replies Apr 4, 2019
  7. Firefoxtale

    How long does account review take?

    Please complete the required fields.



    Like
    Like Love Haha Wow Sad Angry
    Reply 1 Reply Mar 3, 2019
    1. TeamU

      We try to get to all of the accounts in review as quickly as possible. We are constantly trying to keep spam off the site which can take some time to sift through. Whenever you see spam on the site please flag it for us. Thank you so much!

      Please complete the required fields.



      Like
      Like Love Haha Wow Sad Angry
      Reply 0 Replies Apr 4, 2019
  8. unikyky25

    Is there contests?
    And can search for people’s usernames?

    Please complete the required fields.



    Like
    Like Love Haha Wow Sad Angry
    Reply 1 Reply Mar 3, 2019
    1. TeamU

      Yes, there are contests! When there is a contest, You can find out about it by visiting the CREATE tab of the site. We also have lots of writing prompt lists that you can try.

      And yes, you can search for people’s usernames! 🙂

      Please complete the required fields.



      Like
      Like Love Haha Wow Sad Angry
      1
      Reply 0 Replies Apr 4, 2019
  9. SparklingDragons42

    Can there be an option to be able to add chapters one-by-one? I migrated here from a writing site that did that, and almost four months in I had gotten a habit. Thanks for reading this seven-second interruption of your whatever-you’re-doing. 🙂

    Please complete the required fields.



    Like
    Like Love Haha Wow Sad Angry
    1
    Reply 1 Reply Feb 2, 2019
    1. TeamU

      Hi @SparklingDragons42 You can add chapters one-by one! After you write a chapter you can save your story as a draft and then selects “Add Chapter” when you are ready to write the next one. Let us know if you need any help 🙂

      Please complete the required fields.



      Like
      Like Love Haha Wow Sad Angry
      1
      Reply 0 Replies Mar 3, 2019
  10. Chesster

    How about badges. For example, have a badge that is for people showing that they transferred from Figment over to Underlined.

    Please complete the required fields.



    Like
    Like Love Haha Wow Sad Angry
    Reply 1 Reply Jan 1, 2019
    1. TeamU

      Thanks for the suggestion!

      Please complete the required fields.



      Like
      Like Love Haha Wow Sad Angry
      1
      Reply 0 Replies Feb 2, 2019