Questions For Team U!

We're listening and we're here to help! Keep the questions coming.

Comment below if you have any questions or comments about the new platform. We're trying to fix issues as quickly as possible. Thank you for flagging all of your issues so far and thank you for your patience as we learn and grow together.

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  1. Raven

    Hey, Team U, my profile has been under review for days now. Can you please look into this? I’d appreciate it.

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    Reply 0 Replies May 5, 2019
  2. KnightSavior

    Hi Team U, I signed up for Underlined at the beginning of last year when it first launched. Everything was working fine then, but now I can’t access my writing or my profile. It just says “Oops! That page can’t be found.” Please let me know how this can be fixed! Thanks.

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    Reply 1 Reply May 5, 2019
    1. unikyky25

      I’ve got the same problem, except it doesn’t say the page can’t be found, but it just kinda freezes up!!!!!

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      Reply 0 Replies Jun 6, 2019
  3. umardas

    Hi Team U, My profile is still under review. Can you please look into this.
    Thank you for your time.

    Please complete the required fields.



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    Reply 0 Replies May 5, 2019
  4. VaticanCameos

    I can’t seem to access my profile or my writings. It only says “page not found”

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    Reply 0 Replies May 5, 2019
  5. M-girl

    Here’s a copy and paste of what it says every time I click either profile or writing:
    Oops! That page can’t be found.
    It looks like nothing was found at this location. Maybe try one of the links below or a search?
    WHAT LINK BELOW!
    Start angry background music.
    I had three chapters on the new one, and five on another one, and it’s gone.

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    Reply 0 Replies May 5, 2019
  6. M-girl

    I just spent probably three hours working on new story that was going AMAZING, I clicked publish, and it logged me out, so I logged back in, clicked writing, and it says that that page doesn’t exist, the same when going to my profile.

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    Reply 3 Replies May 5, 2019
    1. ClarissaDaly

      Dude that sucks, I’ve had that happen before on other sites and while this wont bring back your old work I would suggest making a writing email and either emailing your stories to yourself or writing them on google docs and publishing after. Is there a way to see a history on your account? Was it a specific story that had already been published? If so see if there’s any sign of history within it.

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      Reply 0 Replies Jun 6, 2019
    2. ClarissaDaly

      Wanted to let you know that I tried to check your profile and it still says it doesnt exist, if you want to write somewhere else until this gets figured out I would suggest writing on wattpad if you want to publish it. I’m starting to get angry at this site.

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      Reply 0 Replies Jun 6, 2019
    3. CollisionOfFates

      Yeahh. This can happen. I feel you. What I would definitely suggest doing is, as ClarissaDaly suggested, copying your work onto a Google Doc or Microsoft Word file. Underlined’s still working out the bugs.

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      Reply 0 Replies Jul 7, 2019
  7. endya03

    what happens when i subscribe to the nesettler what do i get monthly

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    Reply 0 Replies May 5, 2019
  8. unikyky25

    Hey Team U!
    I can’t change any details on my info, and I can’t even access some of the stuff on my profile? What can I do?

    Please complete the required fields.



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    Reply 2 Replies May 5, 2019
    1. CollisionOfFates

      This has been happening to me, too!

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      Reply 0 Replies May 5, 2019
    2. Crazycatlady99

      me 2

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      Reply 0 Replies Jul 7, 2019
  9. bluecandy

    Hi Team U, I just wanted to ask you how to get rid of my account, nothing’s wrong, I just don’t really have time to use underlined. Thanks!

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    Reply 1 Reply Apr 4, 2019
    1. TeamU

      Hi @bluecandy! You can go into your Account Settings to delete your account, but we really hope you will stay! You don’t have to write stories to be a member of Underlined. You can also use the preferences in your profile to get book recommendations, quizzes, and other content delivered to your dashboard based on your interests. Let us know if you have any questions about that!

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      Reply 0 Replies Apr 4, 2019
  10. Chesster

    @TeamU I think it’s funny how there is comments like @CollisionOfFates , @Firefoxtale , and @unikyky25 , and so on there were posted in March that you haven’t answered.

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    Reply 0 Replies Apr 4, 2019