We're listening and we're here to help! Keep the questions coming.
Comment below if you have any questions or comments about the new platform. We're trying to fix issues as quickly as possible. Thank you for flagging all of your issues so far and thank you for your patience as we learn and grow together.
MCKapo
This create section is seriously dead….
When will you guys make more updates?
And possibly promote so we can get more writers and have a huge community like figment had?
TEFlash
I’m not sure if this is my fault or not, but today I tried to open my story and discovered that all of my chapters – like ALL of them – that I had edited and polished specifically for this site were…deleted. I checked my other story, and what I had written was still there and not messed with. But I’m kind of confused as to how this happened. It may be the fact that when trying to upload my new chapter yesterday night, the site wouldn’t load it in, so I tried refreshing and refreshing, and eventually I said I’d try again in the morning. Is there something wrong, or is it just my fault? Did I mess up my story file? Or, I guess, more importantly, can the writing that was there before be recovered?
TeamU
Hi there! Thanks so much for reaching out; we are finding out more information and will be in touch shortly!
TeamU
Hi again! Unfortunately, if you weren’t able to save the draft then your work was never saved and cannot be recovered. We are looking into performance updates to the site to make it load faster.
TEFlash
Ah, alright. Thanks for looking into it. It’s not a huge deal, my story is also saved somewhere else just in case. I appreciate the effort!
Chesster
Team U how big is the actual team? I’m curious how many people do you have working on Underlined?
TeamU
Hey there! We are a handful of people working on Underlined!
NeonaNyx
Are you going to do more with the spam that keeps popping up? perhaps make it harder for spam accounts/ robots to post or get accounts. I know some sites make people wait 24 hours before posting to prevent spam.
NeonaNyx
I know you’re trying, but I’m just a little curious about what you do about it besides delete it.
TeamU
Hello there! We know, spam is the worst, and we really wish these bots would leave us alone already!! But in all seriousness, we already have implemented recaptcha to stop the spam and are in the process of implementing another process to stop all the spam. We promise we are working hard to stop the spam. We hate it as much as you do!
TeamU
Hi Victoria! Do you mean the kind of thing that Goodreads has where when you click on the book you can see the reviews / stars?
RoseOfNoonvale
Sorry to interrupt, but I think she means that underneath the title when it shows the cover of the book, there could be a bar showing number of likes, comments, etc. like there was on Figment.
TeamU
Gotcha, thank you for clarifying!
Lillith
Hello! Is there anyway to make it possible to organize the library? Like by genre? Or have a “most read” or “most liked” section? It would make it easier to find writings (although I do like how when you read a story, there are suggested stories, so please keep that).
Also, are forums an option, possibly more like an actual forum, where users can make different topics? It’s kinda hard to make friends on here 🙁
TeamU
Hi there–LOVE the dog with a flower crown! Do you mean sorting your own library of writings or others’ writings that you’ve added to a shelf on your profile? While we don’t have forums, you can make a piece of writing specifically for talking to others. Have you checked out our Introduce Yourself discussion: https://www.getunderlined.com/create/introduce-yourselves/ to start talking with other users?
RoseOfNoonvale
Hello again, Team U! I don’t want to go back and look, so I don’t know if you already know this or not. But it seems that there is a glitch where, when reading the story, the button for going to the previous chapter will say “CHAPTER [X]:” and then the title of the chapter that you are currently on rather than the previous chapter that aligns with the chapter number.
TeamU
Hello! Could you link us an example as well as tell us what browser you’re currently using?
RoseOfNoonvale
Thank you for responding! Here’s a link: https://www.getunderlined.com/writings/poetry-book/chapter/4/#chapter This links to “Chapter 4: Prompt: Personify a season.” The two buttons at the bottom say “Chapter 3: Prompt: Personify a season.” and “Chapter 5: Prompt: Use metaphors to describe how you came to Nebraska.”, which is the next chapter. As you can see, it reads “Prompt: Personify a season” for Chapter 3, rather than “Prompt: Write a poem about your hometown, even if you don’t live there anymore”, which is the actual title of Chapter 3. I am currently using the Chrome browser, as no other browsers work on my computer. Thanks for your help!
TeamU
Do you know what version of Chrome you’re using? We try to be as specific as possible when we report this!
RoseOfNoonvale
The version of Chrome that I’m on is Chrome 65, but I have another computer that also does the glitch. I don’t know which version is on that one.
RoseOfNoonvale
I forgot to mention – could there be a way to block users, where you don’t see any of their stories, comments, posts, etc.? This could be extremely helpful with the bots!
TeamU
Hello! At the moment there is not, but we are working on long-term fixes for the spam, and hope you understand!
RoseOfNoonvale
Hello! I was just wondering – if we can’t get rid of the bots, then what will happen to the site? Will a new one be created? Or will we suffer through the endless spam?
TeamU
Hello! We know the spam bots are AWFUL, and they just keep coming! As we speak, we promise we are working on another solution to end the spam! We appreciate your patience as we continue to grow and hopefully put an end to all these spam bots!
Yoda-Parker
Hey, Team U! I have a question; when will the winner of the YALLWest Teen Writing Contest be announced?