Questions For Team U!

We're listening and we're here to help! Keep the questions coming.

Comment below if you have any questions or comments about the new platform. We're trying to fix issues as quickly as possible. Thank you for flagging all of your issues so far and thank you for your patience as we learn and grow together.

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  1. Liv_Brown

    Hey team U! I haven’t been able to edit my profile and put my favorites and interests on there, whenever I try to click on the edit icon it just refreshes the page to where I was. I don’t know if it’s just my computer, if it’s something with the website, or if it’s because I’m still under review, and I can’t access it during the review. I’ve been reviewed for a few months now I’m just curious as to when they are usually done with it. Thank you! I’m super glad to be apart of this website!

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    Reply 1 Reply Jul 7, 2019
    1. CollisionOfFates

      Having this same problem!

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      Reply 1 Reply Jul 7, 2019
      1. CJtheReader

        Ditto!

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  2. luvbooks4evr

    How will we know if there is a new writing competition or challenge? Where will it be shown? Thanks

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    Reply 0 Replies Jul 7, 2019
  3. georgiaaislinn

    Hi Underlined, am I able to delete my writing from this site? Thank you

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    Reply 1 Reply Jul 7, 2019
    1. CollisionOfFates

      Hi! Just a member helping out. 🙂
      You can delete it by clicking the pencil on one of your pieces of writing and clicking the blue ‘DELETE’ button from there. 🙂 Be careful, though; you may want to have your writing on another place such as Google Docs or Microsoft Word, because once you delete it off of Underlined, you can’t get it back!
      Hope this is helpful!
      -COF

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      Reply 1 Reply Jul 7, 2019
      1. TeamU

        Thanks, @CollisionofFates!

        @georgiaaislinn Let us know if you have any trouble!

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        Reply 1 Reply Jul 7, 2019
        1. CollisionOfFates

          No problemo! 😀

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  4. Crazycatlady99

    How do we change our profile picture!

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    Reply 1 Reply Jul 7, 2019
    1. CollisionOfFates

      Hello! Scroll over your username. If you go to your Profile or Dashboard, your current profile will appear. Click the little pencil thing in the upper righthand corner. You can search Google for an image you like, download it, and then upload it as your profile from there! 🙂

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  5. CJtheReader

    I spent hours rewriting a chapter only to have it disappear when I updated my story!

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    Reply 1 Reply Jun 6, 2019
    1. TeamU

      Hi @ CJtheReader! Oh no! So sorry for the inconvenience. We’d love to hear more information. Can you email us to let us know what happened in more detail? We’ll flag this for our developers!

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  6. CJtheReader

    I can’t edit the part of my profile for “favorites”. Also, the site loads incredibly slowly if you’re publishing your writing or posting a comment. Can you please fix this? Thanks!

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    Reply 2 Replies Jun 6, 2019
    1. unikyky25

      Got the same problem!!!

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    2. CollisionOfFates

      Same here!

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  7. CollisionOfFates

    Hello,
    I have emailed the Underlined community twice now about bugs, and there is still not change. The site is incredibly laggy, and I can’t search for something or post my comments without refreshing the page. The most annoying bug is that I can’t edit my profile, and additionally, when I try to click ‘see more’ in the Writing section to edit my story, it scrolls all the way up to the top. I can’t even get into my own stories to edit them. Please fix this.
    Thank you, as always, for your time,
    -COF

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  8. ClarissaDaly

    Hey I wanted to ask why my story is under review? Is this common? Does it happen to everyone? How can I prevent this in the future? If you could look at my work and review it I would really appreciate it, since I don’t want to post this type of work on wattpad, its a little too personal.

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    Reply 2 Replies Jun 6, 2019
    1. imaan_k

      hey what’s ur wattpad account?

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    2. TeamU

      Hi @ClarissaDaly! You should be all set now. Let us know if anything else gets flagged. Thanks!

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  9. Zeina_william

    I was just curious if underlined was for books only, or could i publish poetry?

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    Reply 2 Replies Jun 6, 2019
    1. CollisionOfFates

      Hi! You can publish poetry! 😀

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    2. imaan_k

      both
      any kind of writing

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  10. De_Stella_Artemis

    Hey, Team U. I signed up about two weeks ago and my profile is still under review. Does it normally take this long or is something wrong here. I don’t think there is anything on my profile that would raise any red flags, so can you look into this? Thanks.

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    Reply 1 Reply Jun 6, 2019
    1. TeamU

      Hi there! We are so sorry for the inconvenience. Sometimes real users get caught in our spam filter accidentally. We are working on a solution so that you can get back to writing as quickly as possible. You should be all set now but please let us know if you have any other issues!

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